The Kansspelautoriteit (KSA), the Dutch gaming authority, has announced plans to enhance the duty of care in gaming halls across the Netherlands. Following inspections conducted in December 2023 and January 2024, the KSA identified several areas where gaming halls need to improve their practices to better prevent and limit gambling addiction. The KSA’s initiative aims to ensure that gaming halls adhere to high standards of care, contributing to safer gambling environments and protecting players from potential harm.
Key Findings from Inspections
The KSA’s inspections revealed that while most gaming halls have taken steps to meet the duty of care requirements stipulated by the Remote Gambling Act (KOA Act), there are areas where implementation needs improvement. The KOA Act mandates that gaming halls must take measures to prevent and limit gambling addiction as much as possible. Despite the good intentions and policies in place, the practical application of these measures often needs to be revised.
One significant observation was that gaming halls generally know the personal circumstances and gambling behaviors of regular players. However, more proactive intervention is often needed. This includes addressing players directly, registering warning signs, and implementing necessary interventions. The KSA emphasized the importance of monitoring long playing times, which were recognized as a concerning signal by all inspected gaming halls.
Furthermore, the venues have yet to implement a maximum playing time, which is particularly important for arcades that are open 24 hours a day and have no natural stopping point for players. Additionally, all the arcades that were visited allowed playing on multiple machines and the reservation of gaming machines. While not prohibited, these practices can contribute to excessive gambling behavior.
Areas for Improvement
Following the inspections, the KSA sent letters to each visited arcade detailing specific areas for improvement. The KSA has also announced that it will issue more detailed guidance for all license holders later this year, elaborating on the findings and providing specific attention to the duty of care in gaming halls. This guidance will be followed by stricter monitoring to ensure compliance.
The KSA’s findings highlight the need for ongoing vigilance and proactive measures in the gaming industry. By addressing the identified gaps and enhancing duty of care practices, the KSA aims to protect players and ensure responsible gaming. The upcoming guidance and stricter monitoring will be crucial in achieving these objectives.
The KSA’s initiative is part of a broader effort to enhance the regulation of the Dutch gaming industry. With the market set to undergo significant revisions from October 1, these improvements aim to ensure that gaming halls adhere to high standards of care and contribute to safer gambling environments.
KSA’s Commitment to Enhanced Oversight
The KSA’s commitment to improving duty of care in gaming halls is a testament to its dedication to player protection and responsible gaming. The authority’s proactive approach includes not only identifying areas for improvement but also providing the necessary guidance and monitoring to ensure compliance.
The KSA’s efforts are expected to have a positive impact on the Dutch gaming industry, fostering a safer and more responsible gambling environment. By enhancing duty of care practices, the KSA aims to reduce the risks associated with gambling addiction and ensure that gaming halls operate in a manner that prioritizes player well-being.
As the KSA continues to implement its initiatives, it will be crucial for gaming halls to adhere to the new guidelines and take proactive measures to address the identified gaps. The authority’s ongoing oversight and commitment to player protection will play a vital role in shaping the future of the Dutch gaming industry.
