Agilysys, a leading provider of hospitality software and services, has introduced a suite of enhanced solutions aimed at improving guest services, reducing staff workload, and streamlining operations for gaming properties. These innovations were showcased during the Global Gaming Expo in Las Vegas, highlighting Agilysys’s commitment to transforming the guest experience in the gaming industry.
A Shift in Revenue Strategy
Rohith Kori, senior vice president of corporate and product strategy at Agilysys, emphasized the need for a comprehensive approach to revenue generation. Traditionally, the focus has been on optimizing gaming revenue, but Kori noted that non-gaming revenue has become increasingly significant.
- Key points from Kori’s insights include:
- The importance of making amenities available for guests to choose from, enhancing their overall experience.
- A shift from merely focusing on room and gaming revenue to maximizing total revenue per guest.
- The goal of enabling operators to facilitate guest spending while simplifying the service process for employees.
For instance, guests can now receive notifications about spa availability upon check-in, allowing them to book services without the hassle of phone calls. This technology reduces friction and encourages guests to take advantage of more amenities, ultimately driving revenue growth.
Comprehensive Guest Journey Solutions
Agilysys has invested significantly in developing a suite of products that enhance every aspect of the guest journey. Kori highlighted that the integrated nature of these solutions allows staff to better serve guests from the moment they arrive.
- Notable features of Agilysys’s offerings include:
- An enhanced agent dashboard in the Agilysys LMS Property Management System that rewards employees for successful upselling.
- Interactive eCoupon capabilities that provide real-time incentives for guests, tailored to their specific reservations.
These innovations reflect Agilysys’s dedication to being a leading partner for gaming properties, focusing on maximizing revenue while ensuring exceptional experiences for both guests and staff.
Streamlining Operations with Technology
The introduction of Agilysys Express Kiosk and Express Mobile enhancements aims to accelerate guest service and alleviate staff workload, particularly during peak times.
- Key benefits of these technologies include:
- Significant reductions in check-in times, with a Las Vegas casino-hotel reporting that 75% of guests opted for kiosks, cutting wait times by a factor of six.
- Integration with the CLEAR identity verification service, allowing for faster check-ins through pre-verification of guest identities.
Additionally, the Express Kiosks feature a two-way video chat option, enabling guests to connect with representatives for assistance, ensuring support is available around the clock.
Enhancing the Guest Experience with Mobile Solutions
Agilysys has also upgraded its Guest App, which now includes features tailored specifically for casino and hotel guests. This all-in-one mobile app allows users to book and explore various amenities offered by the property.
- Features of the enhanced Guest App include:
- Booking capabilities for rooms, spa services, dining, and activities.
- Digital key access and service requests, streamlining the guest experience.
Furthermore, Agilysys’s guestsense.ai technology powers automated invoicing in its inventory and procurement system, enhancing accuracy and efficiency in the invoice-to-payment process.
As Agilysys continues to innovate and expand its offerings, the company remains committed to providing high-value software solutions that meet the evolving needs of gaming properties and their guests.
