Svenska Spel Sport & Casino, the digital arm of the state-owned Swedish gambling operator, is in hot water. The Swedish Gambling Authority (Spelinspektionen) has slapped the company with a hefty penalty fee of SEK100 million (£7.5 million/€8.7 million/$9.5 million) for multiple shortcomings in player duty of care. Let’s delve into the details:
The Investigation
The penalty fee stems from an investigation period between October to December 2021. During this time, the regulator scrutinized how Svenska Spel handled its top 10 customers who had lost the most money. Unfortunately, the company failed to take sufficient measures to protect players against excessive gambling and assist them in reducing their gambling when necessary.
Company Response
Fredrik Wastenson, CEO of Svenska Spel Sport & Casino, expressed the company’s commitment to gaming responsibility. While acknowledging the authority’s decision, he emphasized the need for greater clarity in the regulator’s guidance and supervisory decisions. The company has already addressed many of the issues raised during the inspection period.
Responsible Gaming Measures
Since the 2021 supervisory period, Svenska Spel Sport & Casino has implemented several responsible gaming frameworks:
Income Checks: The company reviews the income of customers who set high gaming limits.
Welfare Calls: A more accurate selection process for care calls ensures that unreachable customers are temporarily suspended until their gambling behavior is under control.
Youth Protection: Extra protective measures have been introduced for young customers aged 18-19.
Appeal Consideration
While accepting the fine, Svenska Spel Sport & Casino does not fully agree with the authority’s assessment. The company will evaluate whether to appeal the decision. The Swedish Gambling Authority’s interpretation of the duty of care extends beyond the current regulations, prompting further consideration.
Mixed Earnings in 2023
This penalty comes after a mixed year for Svenska Spel. In 2023, the company reported revenue of SEK8.03 billion, only marginally lower than the previous year.
